Shoddy Product, Useless Customer Service - DeLonghi HHP1500 Mid-Size Heater
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After having owned a couple of the old oil-filled DeLonghi radiators for years, they had performed very well with a great heat output. When they both began to die, I spent a couple of hours of research to find a solid replacement with a good heat output, which led me the DeLonghi HH1500 flat panel mica radiator. When it arrived the heat output was not as good as the oil-filled units I was used to, but was adequate, and the unit took up less space. The unit completely died, apparently not even having any power output, after less than 5 weeks of use. I immediately contacted DeLonghi about the problem. They told me to bring the unit to their nearest service center, which was over two hours away. When I contacted them to ask for another alternative, they gave me thorough instructions about all of the documentation I needed to mail in along with the cut off power cord and a check to cover the shipping charges for the new unit. I was given an order confirmation number for the replacement unit which would be sent to me. Several weeks later the envelope was returned, and I spent close to an hour waiting at the post office to get it sent back to them right away and make sure that it got there. The next week, I received a call saying that replacement units were not available, and that all they could offer me was a refund. Despite speaking with a supervisor, they would not let me wait for a replacement unit to become available or offer me any credit towards a different model of heater. The refund did nothing to cover all of the wasted hours dealing with them, postage charges, or the half a winter I spent without the heater. I am 47 years old, and this is one of the couple of worst experiences I have ever had with a product or Customer Service Department. I would not recommend buying any DeLonghi products.
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Tags: DeLonghi, HHP
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